Ivana Petrovic
Associate Business Operations & Capabilities Director
Ivana Petrovic is an accomplished business leader with over a decade of experience in optimizing operations and leading customer-centric teams. She applies ITIL and Six Sigma methodologies to significantly enhance efficiency and customer experience.
During her career she has lead initiatives that drove process optimisation, achieved cost reduction and optimised resource allocation. She has spearheaded financial initiatives that increased forecast accuracy and expedited free cash flow.
Her strategic leadership extends to aligning corporate visions, developing customer onboarding programs, and overseeing global system deployments boosting on-time delivery to the customers. Ivana is committed to fostering strong relationships and achieving business excellence.